Customer Service Support Specialist
Customer Service Support Specialist
At FCS Financial, part of the nationwide Farm Credit System, we are looking for a Customer Service Support Specialist to join our Team! FCS Financial is a member of the largest agriculture lending cooperative in the United States today. At FCS, we seek individuals who share passion for agriculture, rural living and helping people achieve their goals and dreams! We are looking for a friendly, confident, customer focused, pro-active, organized, and precise individual that enjoys working with our customers! This position provides front-line customer service in a branch office and coordinates office operations as well as assisting Loan Officers in preparing loan packages that meet procedural and regulatory requirements. This includes, but is not limited to, collecting personal data, preparing loan closing documentation, and organizing and analyzing data for completeness. Additionally, this person applies standard processes, policies and procedures to determine actions on various account maintenance activities.
This position is located in Columbia, Missouri.
This position is classified as Non-Exempt under the Fair Labor Standards Act.
This position is open until filled.
Department: Marketplace Services
Reports To: Customer Service Team Leader - Traditional/PT Farmer
Supervises: None
Please make sure to take a look at our other Customer Service openings within FCS Financial!
Minimum Qualifications
- High School diploma
- Or an equivalent combination of education and experience sufficient to perform the essential functions of the job
Required Knowledge and Skills
- Working knowledge of the operation of a multi-line phone system
- General knowledge of credit processing procedures
- General knowledge of accounting practices and procedures
- Oral and written communication skills, sufficient to exchange information effectively with peers, supervisor and customers
- Skill in listening and conveying awareness of a customer's problem or issue to find resolution
- Skill in performing a variety of duties, often changing from one task to another of a different nature
- Skill in organizing material and information in a systematic way to optimize efficiency
- Skill in recognizing and maintaining confidential information
- Skill in utilizing Word, Excel and Outlook to increase efficiency and/or effectiveness.
- Responsible to appropriately protect the confidentiality, security, and integrity of the Association's systems and data and clients' data