Job Title: 1269 FT Contact Center Agent - Jasper, IN, Evansville, IN
About Us:
German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.
Summary of Duties and Responsibilities:
We are looking for passionate go-getters like you to drive the future of our business in the communities we serve. As a Contact Center agent, you will experience all aspects of German American Bank’s culture and values while working with internal and external customers on issues that impact our business. Our blended learning approach includes experiential, hands-on learning where you are able to work alongside your mentor and fellow team members to perform meaningful work. With your active engagement, you will gain a deeper understanding of banking services such as Online Banking, Bill Pay and Zelle. You will also help customers navigate situations involving suspected fraud, charge disputes, and so much more.
What You’ll Do:
- The Daily Grind – Your focus will be supporting our internal and external customers in a variety of ways including answering incoming calls to/from all German American locations, verifying account information, placing card orders and stop payments, working potential fraud cases, adding appropriate codes to accounts for traveling, troubleshooting Online Banking issues and more.
- You’re Part of a Team – You are a member of the Contact Center team which includes supporting our retail staff. This role offers amazing insight into the world of banking behind the scenes and our local operations.
- And you have to be able to juggle – Multiple and conflicting priorities will come up under specific time constraints. In concert with your leader and other team members, you have to be quick to act when issues arise.
What it Takes:
- Ability to travel for early career training purposes
- Ability to: communicate effectively (written and verbally), maintain confidentiality, work with speed and accuracy, grasp technical information quickly, and work independently and as a team member.
- Attention to detail and ability to work well in teams and individually.
- Proficiency in Microsoft Word and Excel
- Responsible for adhering to compliance laws, regulations, and established Bank policies and procedures, including Bank Secrecy Act and Anti-Money Laundering.
Bonus Points:
- Previous customer service experience in a professional setting
- Bilingual/Multi-lingual
- Knowledge of Banking
What we can offer you:
- Medical, dental, vision, STD, LTD, Life insurance, etc.
- 17 days paid time off, 11 paid holidays and bereavement leave
- Education Assistance Program
- Wellness benefits
- Paid parental bonding leave
- Life event coverage
- Service awards
- Financial benefits including 401(k) match, stock purchase plan and more
- Great deals
on both national and local discounts on everything from computers and vacations
to phones and retail shopping.
- Logo wear
discounts
- Free checking
account, checks and discounted bank service
This position will be located at:
Jasper Operations Center or Evansville Vogel Rd
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