Patient Services Coordinator/UKHC
University of Kentucky
Lexington, KY
Full-time
Health Care Provider
Posted on April 18, 2024
Posting Details
Posting Details
Job Title
Patient Services Coordinator/UKHC
Requisition Number
RE44613
Working Title
Patient Services Coordinator - Head, Neck & Respiratory Clinic
Department Name
M3030:Cancer Clinic Services
Work Location
Lexington, KY
Grade Level
07
Salary Range
$17.50-27.31/hour
Type of Position
Staff
Position Time Status
Full-Time
Required Education
HS
Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
5 yrs
Required License/Registration/Certification
None
Physical Requirements
Ability to lift less than 10 pounds.
Shift
Monday – Friday, Day Shift; 8:00am – 5:00pm or 8:00am – 4:30pm.
Job Summary
The Patient Services Coordinator/ UKHC will be responsible for front end coordination and intake pertaining to the patient visit and act as the lead for schedulers in this area.
This includes problem solving, delegation, scheduling coordination of care for appointments including clinic, radiology, chemo, and radiation therapy, in addition to any other necessary appointments. This individual will perform all necessary patient registration and/or paper processing necessary for the patient registration, and appropriate reimbursement to be obtained by hospital and physicians; collects copays.
Duties include, but is not limited to, consents for treatment, authorization for release of information, Federal Medicare messages, HIPAA Privacy Notices; assist in verification of financial data provided by the patient at registration and assign the appropriate financial classifications, insurance plan codes, and coordination of benefits; assign medical record numbers after completing thorough search of database; ensures that necessary referrals and insurance authorizations have been obtained; direct patients/visitors to correct location; treats all internal and external customers with dignity and respect; use online information to confirm patients destination whenever the patient seems unsure, or when there is no paperwork; display teamwork and collaboration with coworkers, and compile with federal, state, University, hospital and departmental policies and standard other healthcare professionals to care for patient needs.
Skills / Knowledge / Abilities
MS Windows, EPIC, Telephone etiquette, customer service
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Prefer at least 6 months of customer service, medical office, or care coordination experience.
Deadline to Apply
04/24/2024
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Required Documents
Posting Details
Job Title
Patient Services Coordinator/UKHC
Requisition Number
RE44613
Working Title
Patient Services Coordinator - Head, Neck & Respiratory Clinic
Department Name
M3030:Cancer Clinic Services
Work Location
Lexington, KY
Grade Level
07
Salary Range
$17.50-27.31/hour
Type of Position
Staff
Position Time Status
Full-Time
Required Education
HS
Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
5 yrs
Required License/Registration/Certification
None
Physical Requirements
Ability to lift less than 10 pounds.
Shift
Monday – Friday, Day Shift; 8:00am – 5:00pm or 8:00am – 4:30pm.
Job Summary
The Patient Services Coordinator/ UKHC will be responsible for front end coordination and intake pertaining to the patient visit and act as the lead for schedulers in this area.
This includes problem solving, delegation, scheduling coordination of care for appointments including clinic, radiology, chemo, and radiation therapy, in addition to any other necessary appointments. This individual will perform all necessary patient registration and/or paper processing necessary for the patient registration, and appropriate reimbursement to be obtained by hospital and physicians; collects copays.
Duties include, but is not limited to, consents for treatment, authorization for release of information, Federal Medicare messages, HIPAA Privacy Notices; assist in verification of financial data provided by the patient at registration and assign the appropriate financial classifications, insurance plan codes, and coordination of benefits; assign medical record numbers after completing thorough search of database; ensures that necessary referrals and insurance authorizations have been obtained; direct patients/visitors to correct location; treats all internal and external customers with dignity and respect; use online information to confirm patients destination whenever the patient seems unsure, or when there is no paperwork; display teamwork and collaboration with coworkers, and compile with federal, state, University, hospital and departmental policies and standard other healthcare professionals to care for patient needs.
Skills / Knowledge / Abilities
MS Windows, EPIC, Telephone etiquette, customer service
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Prefer at least 6 months of customer service, medical office, or care coordination experience.
Deadline to Apply
04/24/2024
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * Please describe a time when you when out of your way to provide excellent customer service.
(Open Ended Question) - * Please indicate your paid employment experience involving patient satisfaction/service coordination.
- None
- More than 0, up through 1 year
- More than 1 year, up through 3 years
- More than 3 years, up through 5 years
- More than 5 years
- * Please indicate the number of years of paid work experience you have had where you have been directly responsible for patient appointment scheduling and/or registration.
- No experience
- More than 0 years, up through 1 year
- More than 1 year, up through 2 years
- More than 2 years, up through 3 years
- More than 3 years
- * University of Kentucky HealthCare seeks to attract, develop and retain highly skilled and competent employees, to provide the best experience for every patient, every time. If selected for a position, do you agree to abide by the UK HealthCare Values of diversity, innovation, respect, compassion, and teamwork?
- Yes
- No
- * University of Kentucky HealthCare recognizes a set of values that guide us in our daily interactions. By applying for a position within UK Healthcare, you are indicating your commitment and expressing your agreement to our five values. These values are diversity, innovation, respect, compassion, and teamwork. Please choose one of the UK Healthcare values and give a specific example when you exhibited this quality in your professional experience.
(Open Ended Question) - * Where did you first see this position advertised other than on UK's online employment system?
- InsideHigherEd.com
- HigherEdJobs.com
- Diverseeducation.com (Diverse Issues in Higher Education)
- Latinosinhighered.com
- HospitalCareers.com
- Indeed.com
- LinkedIn.com
- Higher Education Recruitment Consortium (hercjobs.org)
- A Colleague, Friend and/or Family Member
- Careerbuilder.com
- UK Job Fair
- None of the Above
Required Documents
- Resume
- Curriculum Vita
- Cover Letter
